Manager -CS Documentation & Activation

About the role

5)Rreconciliation, audits, Payment validation for premium number ensuring no revenue impacts, Analytical Thinking & Sound system / CRM tools Knowledge Skills to manage large Teams / Corporate Vendors / and varied work environments Graduate with preference to MBA. 5 – 7 Years of Experience in relevant with last 2 years in relevant field.

What you'll do

• Activation and Number Management
• Improve Customer KYC experience for Prepaid & Postpaid
• Drive operational efficiency in all KYC and provisioning processes and timely support for front end team
• Improve TNPS and NPS for Prepaid journeys by collaborating within CS cluster teams and participate in cluster programs
• Tracking adoption of newly rolled out functionalities / demand deployments in various systems along with Process roll-out and adherence

What you need

• 5–7 yrs of experience
• Documentation
• Customer service
• CRM
• KYC
• SQL
• Reconciliation
• MBA

Good to have

• Telecom