Data Processing Associate
Gratitude·Gandhinagar, Ahmedabad
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On Gratitude's own site
Manager – Customer Experience (CX)
Alliance Recruitment Agency·Gandhinagar, Ahmedabad
Pay not statedMid levelFull-time
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About the role
Analyze and map the complete customer lifecycle to identify "pain points" and opportunities for enhancement.Feedback Loops: Implementation and management of CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys.Process Improvement: Collaborate with Sales, Finance, and Service departments to remove bottlenecks in the customer journey.Complaint Resolution: Act as the highest point of escalation for complex customer issues, ensuring swift and satisfactory resolutions.Training: Conduct…
What you need
- CRM
- Sales
- Communication
- Any graduate
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