Manager - Customer Marketing

About the role

We are seeking an experienced and strategic Customer Marketing Manager to cultivate a strong community of loyal customers and amplify their success as powerful social proof . This role is essential for building trust and credibility by developing authentic customer narratives, managing all customer communications, and crucially, leveraging this high-value content to attract and convert new prospects into leads.

What you'll do

• Customer Advocacy & Community
• Develop and manage a robust Customer Advocacy Program (e.g., reference program, testimonials, online reviews)
• Identify, recruit and nurture customer advocates to participate in PR opportunities, events, webinars and sales reference calls
• Manage and grow the Customer Advisory Board (CAB) or user community/forum to gather feedback, build relationships, and promote peer-to-peer engagement
• Track and report on key advocacy metrics, including participation rates and reference utilization

What you need

• 6–11 yrs of experience
• CRM
• Customer success
• Sales
• Email marketing
• Salesforce
• Communication
• BBA

Good to have

• Content marketing