Manager Customer Success - First Advantage (Bangalore/Mumbai)

About the role

As the Manager Customer Success, you will be responsible for supervising a team of Client Success Associates (CSA) to ensure timely and accurate completion of all work activities. The CSS will be responsible for the day-to-day management of a team of Client Success personnel within an assigned Industry Vertical dealing with inquiries and assisting the Client Success Partner (formerly

What you'll do

• Supervise a work team of Client Success Associates to achieve company and account revenue retention and growth objectives
• Provide training for new and existing CSAs
• Monitor and evaluate daily CSA activities to ensure timely and accurate responses to clients and internal teams
• Compile and analyze team metrics to ensure consistent performance, track trends and communicate findings and suggestions
• Handle second-level escalated issues from clients and employees

What you need

• 5–9 yrs of experience
• Customer success
• Sales
• Customer service
• Performance management
• CSS
• Communication
• Any graduate