Manager – Customer Success

About the role

The Manager – Customer Success is a full time, on site role based in Delhi NCR. This person will build the Customer Success function from the first playbook onwards, and will lead a team of Customer Success Representatives. Winning a customer is only the start. The real test is whether their lawyers, tax teams and officers use Lexlegis.ai every week, renew without a fight and ask for more seats.

What you'll do

• Owning the renewal book and renewal forecast across every segment
• Reporting gross retention, net revenue retention and adoption every month
• Building onboarding, adoption and quarterly business review playbooks from scratch
• Tracking usage based health scores, so that risk is visible before the customer raises it
• Driving seat expansion and module upsell against a personal target

What you need

• 9–11 yrs of experience
• Customer success
• Sales
• Escalation handling
• Upselling
• Chartered Accountant or LLB

Good to have

• LLMs