Manager – ERC Innovation Product Assurance

Novartis·Hyderabad

Pay not stated8–14 yrsFull-time

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About the role

ERC Innovation develops and supports a portfolio of products and technology-enabled solutions that strengthen Ethics, Risk & Compliance capabilities. These products support a range of business processes and user groups across the organization. The Product Assurance function ensures that ERC products are reliable, well-supported and continuously improved throughout their lifecycle.

What you'll do

Provide operational support for assigned ERC products, including user queries, service requests and coordination of product-related issues
Monitor support trends, user feedback, open defects and enhancement requests to support prioritization and continuous improvement
Support incident, change and release activities in partnership with IT/digital teams, vendors, Business/System Owners and business stakeholders
Testing & Release Assurance
Execute and coordinate testing for defect fixes, enhancements, configuration and workflow updates, integrations and new functionality across assigned products