Manager- Fulfilment & Experience

About the role

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience.

What you'll do

• Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
• Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
• Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
• Influence product development choices using data and insights which originate from in-depth knowledge of your program
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes

What you need

• 3–5 yrs of experience
• Supply chain
• Any graduate

Good to have

• Logistics