Manager - GL Ops

About the role

India, MAHARASHTRA, Pune, Pune Corporate Office - Fountainhead, Megapolis Oversee and optimise the operations of the gold loan division by driving operational excellence, strategic decision-making, and overall success in the gold loan business segment.

What you'll do

• Oversee the day-to-day operations of the gold loan department, ensuring smooth functioning and adherence to operational standards
• Monitor key performance indicators (KPIs) and operational metrics to track performance, identify areas for improvement
• Develop and manage budgets for operational activities such as stamp paper costs, storage expenses, agency fees for document storage, etc
• Oversee vendor relationships, including gold appraisers, security providers, and logistics partners, negotiating contracts, SLAs
• Provide service troubleshooting for process/cash-related queries by internal teams and handle exceptions and deviations to ensure seamless flow

What you need

• 8–10 yrs of experience
• Team management
• SOP writing
• KYC
• Customer service
• Vendor management
• Data entry
• Any graduate

Good to have

• Treasury
• Loan processing