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Manager, Global WFM

ResultsCX·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

The Manager, Global WFM provides vision and leadership to the Results organization in the areas of Real Time Management, intraday analysis, forecasting and scheduling. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

What you'll do

  • Directly manage a team of Analysts and Planners
  • Identify, prioritize, and coach all direct reports in development areas
  • Create strategic recommendations to improve productivity while balancing service levels and costs
  • Ensure the enterprises are managing to intraday staffing requirements
  • Have responsibility for development, analysis, and implementation of agent staffing, plans including re-forecasting requirements

What you need

  • 5–9 yrs of experience
  • Excel
  • MS Office
  • Any graduate

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