Manager

About the role

India, Maharashtra, Mumbai, Mumbai - Bhandup, Mumbai - Bhandup, 2124, Corporate Review, refine, and maintain customer communication across all touchpoints (SMS, email, WhatsApp, IVR/chatbot prompts, physical letters, etc.) to ensure clarity, accuracy, and actionability. Create or modify customer communication for various processes (renewals, claims, endorsements, cancellation, etc.) based on business requirements.

What you'll do

• Review, refine, and maintain customer communication across all touchpoints (SMS, email, WhatsApp, IVR/chatbot prompts, physical letters, etc.) to ensure clarity
• Create or modify customer communication for various processes (renewals, claims, endorsements, cancellation, etc.) based on business requirements
• Oversee the development and maintenance of a comprehensive, centralized library of all customer communications for all LOBs (across modes of communication)
• Ensure all communication templates are updated, version-controlled, and easily accessible for internal stakeholders
• Conduct periodic review of customer lifecycle journey communication templates and implement necessary changes, whenever required

What you need

• Compliance
• Any graduate