Manager, Hotel Performance Support, SWA

About the role

Manager, Hotel Performance Support, SWA at IHG Career. Accountable for enhancing the hotel performance metrics of the assigned portfolio quarterly by formulating a service support strategy for each hotel and developing and….

What you'll do

• Accountable for enhancing the hotel performance metrics of the assigned portfolio quarterly by formulating a service support strategy for each hotel and developing and…
• Create a SMART action plan to execute the insights from the call and the consultant's recommendations to enhance the hotel service profit chain
• Support internal compliance programs
• Manage internal resources when necessary to resolve issues impacting performance
• Conduct regular meetings with the designated Field Operations leader in the region to ensure alignment of efforts and confirm that the support provided to the allocated…

What you need

• 4–7 yrs of experience
• Hospitality
• Customer service
• Root cause analysis
• Communication
• BHM or BBA or MBA