Manager I, Amazon Now Ops, Central Operations

About the role

This creates an innovative environment where you'll have significant impact on improving customer experiences across multiple regions.

What you'll do

• Your day begins with an in-depth analysis of the previous day's operational defects, using data to identify patterns and root causes
• Collaborate with operations teams to understand the current day's performance status and potential challenges
• Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste
• Balance analytical work with cross-functional collaboration, all focused on improving customer experience

What you need

• 2–5 yrs of experience
• Performance management
• Root cause analysis
• Documentation
• Any graduate

Good to have

• Lean
• Process improvement