Manager I, Operations, ROC, Manager I,ROC,RSOB

About the role

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs.

What you'll do

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position
• Developing and/or referring to performance metrics to drive team performance and business results
• Identifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Owning process/business level reports/actions and diving compliance

What you need

• 2–5 yrs of experience
• Performance management
• Reporting
• Problem solving
• Any graduate

Good to have

• Lean
• Process improvement
• SQL
• Excel