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Manager I, WFM

Concentrix Daksh Services·Bengaluru

Pay not stated8–14 yrsFull-time
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About the role

The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.

What you'll do

  • Analyze staffing/scheduling plans and operational performance dashboards
  • Collaborate with RTAs, planners, schedulers, and operations to build financial dashboards and analysis
  • Prepare financial forecasts based on inputs from various sources and historical trends
  • Create and maintain financial reports for business stakeholders
  • Conduct financial review meetings with senior leadership and act as a bridge between WFM and Finance teams

What you need

  • 8–14 yrs of experience
  • Excel
  • SQL
  • Team management
  • Import/export
  • PowerPoint
  • Any graduate

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