Manager II, ACES, Ops Excellence, Amazon NOW

About the role

We are looking for a Manager II to join our Under the Roof (UTR) ACES team within Amazon's Ops Excellence organization. In this role, you will be responsible for streamlining processes and building mechanisms through data and metric evaluation in our Micro Fulfillment Centers (MFCs). You will work closely with ground operations stakeholders to identify quality gaps, remove barriers, and deliver meaningful results.

What you'll do

• You start your day reviewing MFC operational metrics and identifying quality trends that need attention
• From there, you connect with ground operations stakeholders to align on priorities and share progress on active improvement projects
• You spend time conducting process audits, analyzing data to uncover root causes, and partnering with site leadership to implement workflow enhancements
• You wrap up by documenting findings and preparing updates for leadership

What you need

• Process improvement
• Data analysis
• Lean manufacturing
• BBA