Manager- IT Infrastructure

About the role

We are looking for a talented Manager- IT Infrastructure to join our dedicated team at our office located in Mumbai. Key Roles and Responsibilities:- Infrastructure Operations & Service Reliability – Lead the daily operation, monitoring, maintenance, and reliability of enterprise infrastructure services, including cloud platforms, servers, storage, network services, identity systems, endpoint platforms, backup/recovery, and collaboration infrastructure.

What you'll do

• Ensure incidents, problems, changes, capacity needs, maintenance windows, and recurring operational risks are managed in a timely and controlled manner
• Translate business and technology needs into practical execution plans, standards, documentation, and measurable outcomes
• Support technical risk assessments, remediation tracking, and control improvement activities
• Provide clear priorities, technical guidance, performance feedback, workload direction, and career development support
• Serve as the senior escalation point for high-impact technical issues, service interruptions, root-cause analysis, and cross-functional troubleshooting

What you need

• 8–12 yrs of experience
• VMware
• Networking
• Office 365
• Windows Server
• Windows
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• ITIL
• Intune
• ISO 27001
• Azure
• Root cause analysis
• Lean