Manager, IT Infrastructure - Night Shift

About the role

The role maintains coverage across a 24x7 operating model, ensures each discipline is represented on every shift, and develops the technical depth and cross-skilling that keeps the team resilient to absence and attrition. The role owns day-to-day operation of the hybrid estate. On premises this covers Nutanix and hyperconverged infrastructure, VMware, and server hardware, Dell Isilon and HPE storage, and backup and recovery.

What you'll do

• Infrastructure Operations Leadership, Shift Management and Handover
• Lead the infrastructure engineering team across shifts, covering the Wintel, Messaging, SCCM and Intune, Linux, Cloud Platform, and Storage and Backup roles
• Run a documented handover at every shift boundary with the other IT Infrastructure Managers, transferring ownership of open incidents, in-flight changes
• Report operations to the Sr. Manager IT Infrastructure and US IT Infrastructure leadership on availability, incidents, change, patch compliance, capacity
• On-Premises Compute, Virtualization and Storage Operations

What you need

• 10–18 yrs of experience
• Active Directory
• VMware
• Office 365
• Intune
• Linux
• Hardware
• Any graduate

Good to have

• ITIL
• SOX
• Windows Server
• ServiceNow
• Firewalls
• AWS