Manager | ITSM | Bengaluru | Engineering | Platform Development & Integration

About the role

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. A Lead Production IM Implements, and manages secure, scalable, and cost-effective cloud infrastructure on Amazon Web Services.

What you'll do

• Monitoring & Observability (Kibana, Splunk, Grafana, Prometheus, Nagios, Zenduty)
• Leading and managing 24x7 application & infrastructure support operations for enterprise applications
• Responsible for production operations, deployment, build & release, support across applications and infrastructure
• Own and manage end-to-end lifecycle of incidents (P1–P4) and change ensuring timely identification, escalation, communication, resolution, and closure
• Identify recurring incidents and work with engineering teams to reduce MTTR, incident recurrence, and operational toil

What you need

• 10–15 yrs of experience
• SQL
• REST APIs
• AWS
• Python
• Kubernetes
• Docker
• Any graduate

Good to have

• Microservices
• Root cause analysis
• Grafana
• IAM
• Terraform
• ITIL