Manager-Major Incident Management Lead - BangaloreVOIS

About the role

We are seeking an experienced Major Incident Management Lead to join our VNO ECS team in Bangalore or Pune. This role is responsible for leading the response to high-impact service incidents across live operational environments, ensuring rapid service restoration whilst minimising customer and business disruption.

What you'll do

• Take charge of the NOC floor during assigned shifts within a 24/7 operational model
• Own and drive the major incident management process from identification through to service restoration
• Lead incident bridges and coordinate incident response teams, ensuring clear understanding of impact, priorities, actions, ownership and next steps
• Engage technical teams, operational support functions, suppliers and senior stakeholders to accelerate service recovery
• Maintain momentum during incidents by monitoring progress, challenging assumptions and removing obstacles to restoration

What you need

• Telecom
• ITIL
• CCNA
• Incident response
• Any graduate