Manager, Managed Services

About the role

As a Manager, Managed Service , you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management.

What you'll do

• Hire , onboard, lead, coach and develop a team of Managed Service Consultants, setting clear goals, giving regular feedback and building a strong, high-performing culture
• Serve as an executive point of contact for key customers and carriers and escalate and resolve complex issues
• Set the strategy for carrier initiatives, from planning through adoption, and review data-driven insights and best-practice recommendations presented by the team
• Drive a culture of deep-dive data analysis, ensuring the team identifies patterns
• Define and monitor team KPIs, review progress across accounts, and publish regular reports to leadership that highlight risks and business impact

What you need

• 8–14 yrs of experience
• SQL
• Stakeholder management
• Excel
• Data analysis
• Process improvement
• SOP writing
• Any graduate

Good to have

• Power BI
• Tableau