Manager - Network Operations

About the role

This role will also require strong competencies in performing detailed data gathering on partner's performance in terms of payment processing and analyzing the gathered data.

What you'll do

• Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech
• Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations
• Analyze patterns, trends on payment processing and share regular insights
• Analyze existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners
• Provide on the ground insights on payment experience, issue resolution & customer centricity of each Partner

What you need

• B.Com