Manager of Process Excellence

About the role

This role will be responsible for understanding end-to-end operational processes, identifying inefficiencies and improvement opportunities, redesigning workflows, establishing scalable processes, and partnering with Technology, Data, Automation, and AI teams to implement solutions that improve productivity, quality, turnaround time, scalability, cost, and overall operational effectiveness.

What you'll do

• Responsible for understanding end-to-end operational processes, identifying inefficiencies and improvement opportunities, redesigning workflows
• Help establish a roadmap for progressively making key operational processes more efficient, standardized, automated, data-driven, and AI-enabled
• Process Excellence & Operational Transformation
• Lead cross-functional process improvement and transformation initiatives across Operations and Quality
• Conduct current-state assessments to identify inefficiencies, bottlenecks, unnecessary handoffs, duplication, manual effort, and process gaps

What you need

• 10–18 yrs of experience
• PowerPoint
• Stakeholder management
• Process improvement
• Excel
• Root cause analysis
• Project management
• Any graduate

Good to have

• SOP writing

What you get

• ₹18 L–₹20 L a year