Manager - Operations Management

About the role

Overview Manager - Operations Management - Pune How you'll make an impact - Lead and manage diverse teams, including Individual Contributors and people managers, to drive high performance. Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery. Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients.

What you'll do

• Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery
• Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients
• Translate operational needs into scalable, efficient processes through research, benchmarking, and end‑to‑end design
• Oversee daily operations, fostering a customer‑centric culture through structured reviews and action planning
• Champion the growth of team members by providing ongoing coaching, development planning

What you need

• 12–15 yrs of experience
• Performance management
• Any graduate