Manager – Operations

About the role

Capability Centres — for a portfolio of international clients across multiple markets. We are looking for an Operations Manager to run the operations of the whole business: the delivery engine behind our GCCs, and the day-to-day running of the company itself. Just as important, we want someone who treats operations as something to be continuously

What you'll do

• Process, Automation & AI (central to this role)
• Review existing operational processes end to end, identify what is manual, slow, or
• Duplicated, and redesign them
• Build and roll out automation across operational and delivery workflows — reporting
• Make extensive, practical use of AI tools to streamline how the operation runs and to

What you need

• 8–10 yrs of experience
• Reporting
• Coordination
• Any graduate

Good to have

• HRMS