Manager People Operations

About the role

As the Shared Services Manager for People Operations, India, you will lead and scale Harness's India-based People Operations shared services function. You'll build, manage, and develop a team responsible for onboarding, offboarding, compliance administration, HRIS data integrity, and Workday operations, while serving as an India-based Workday super-user following our December 2026 go-live.

What you'll do

• Hire, lead, coach, and develop a growing India-based People Operations shared services team, setting goals, KPIs, and SLAs for ticket resolution and case management
• Own end-to-end accountability for ticket SLA performance across the global ticketing system; build escalation procedures and reporting for leadership
• Drive India employment-law compliance for People Operations processes, updating policies and procedures as regulations evolve
• Ensure annual compliance training for the India location
• Partner with Talent Acquisition, Talent Management, and IT leadership to design and continuously improve onboarding and offboarding processes for India-based new hires…

What you need

• 7–13 yrs of experience
• Recruitment
• Onboarding
• Talent management
• HR operations
• Workday
• HRMS
• Any graduate

Good to have

• Ticketing tools
• Valuation