Manager, PLM Support

About the role

Produce reports and share weekly status updates on the health of the system

What you'll do

• Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
• Lead a team of Support analysts. Train, coach and guide the junior members in supporting 3DEXPERIENCE PLM platform
• Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
• Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs

What you need

• Compliance
• Root cause analysis
• Any graduate