Manager - Product - Retention - Housing - CRM - Chennai - Centennial Square (5th Floor) - JM

About the role

Manager - Product - Retention - Housing - CRM - Chennai - Centennial Square (5th Floor) - JM at Tata Capital. Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues.

What you'll do

• Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues
• Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit
• Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience
• Set up an In-house call center functions to deliver retention targets achieving financial objectives
• Maintain and improve In-house call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans

What you need

• 4–5 yrs of experience
• CRM
• Test cases
• Class 10