Manager | Project Management (PMO) | Bengaluru | SAP | DSA Consumer & TMT

About the role

Manager | Project Management (PMO) | Bengaluru | SAP | DSA Consumer & TMT at Deloitte India. Own overall AMS service delivery , project governance, and operational performance.

What you'll do

• Own overall AMS service delivery , project governance, and operational performance
• Act as the primary point of contact for the customer for AMS-related matters
• Manage incidents, service requests, problems, changes, releases, and enhancements in accordance with agreed SLAs and OLAs
• Monitor SLAs, service quality, backlog, aging, productivity, and customer satisfaction
• Lead daily/weekly/monthly governance meetings and prepare management dashboards and service reports

What you need

• 10–18 yrs of experience
• SAP
• Project management
• Stakeholder management
• ITIL
• Change management
• SAP HANA
• Any graduate

Good to have

• MIS reporting