Manager - Quality Excellence

About the role

Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed. Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.

What you'll do

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting
• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed
• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve
• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality
• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership

What you need

• 8–14 yrs of experience
• PowerPoint
• Stakeholder management
• Excel
• Process improvement
• Change management
• SOP writing
• Any graduate

Good to have

• Six Sigma
• Lean
• Root cause analysis