Manager - RA Unsecured Operations| Ernakulam

About the role

Responsible for a RA product end to end Operations. Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues. Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix. Regular T&M and TAT measurements.

What you'll do

• Manage set of Retail Asset products including life cyle of loan and customer service
• Responsible for a RA product end to end Operations
• Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues
• Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix
• Drive initiatives and work on projects that improve efficiency through process automation

What you need

• Accounts receivable
• Customer service
• Root cause analysis
• Any graduate