Manager-Regional Account Service Manager

About the role

Regional Service & Collection Lead handling RASM team Field service management via formal service reviews, engagement programs/ FGDs, service desks/ camps etc to cater to the customer’s evolving service needs. Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn.

What you'll do

• Implement a plan to improve customer experience based on VOC, C-Sat scores etc
• Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands
• Support service development plans in conjunction with the account team
• Drive automation & digital agenda with customers to reduce cost to serve
• Drive customer first agenda - RNPS & CSAT

What you need

• Cross-selling
• Negotiation
• Upselling
• Telecom
• IoT
• Communication
• MBA