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Manager - Regional Account Service

Vodafone Idea·Jabalpur, Madhya Pradesh

Pay not stated5–9 yrsFull-time
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About the role

Compliance to standard norms, monitor customer commitments across products, intervene proactively and act as an touch point to ensure minimum service level breaches Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn.

What you'll do

  • Build a strong feedback mechanism through continuous engagement with stakeholders and accounts – to review account performance
  • Conduct C-SAT on quality parameters & process
  • Drive automation & digital agenda with customers to reduce cost to serve
  • Drive customer first agenda – RNPS, NPS & CSAT

What you need

  • 5–9 yrs of experience
  • Customer service
  • Upselling
  • Escalation handling
  • Telecom
  • Cross-selling
  • C
  • BBA

Good to have

  • IoT

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