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Manager Reporting & Escalation

Mashreq Careers·Bengaluru

Pay not stated10–18 yrsFull-time

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About the role

This role ensures that aging, unmatched breaks, SLA compliance, and control gaps are actively tracked, escalated, and governed across Group Operations, Finance, and international operations units.

What you'll do

  • Issue Trends : Identification and flagging of recurring break reasons or reconciliation gaps by process/system
  • Automated follow-up mechanisms instituted
  • Reconciliation policy, SLA governance, reporting principles

What you need

  • 10–18 yrs of experience
  • Reporting
  • Reconciliation
  • Dashboarding
  • General ledger
  • Communication
  • Escalation handling
  • MBA or B.Com or BBA

Good to have

  • MIS reporting

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