Manager - Retail Store Operations

About the role

Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

What you'll do

• Execute marketing promotions, display and store experience schemes
• Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Achieve profitability (Return on investment) targets for the store
• Manage churn and achieve customer satisfaction for walk-in customers

What you need

• 2–5 yrs of experience
• Store operations
• Sales
• Customer service
• POS
• Branding
• Telecom
• MBA or BBA