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Manager | SAP PMO | Noida | SAP | DSA LS&HC

Deloitte India·Noida

Pay not stated10–18 yrsFull-time
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About the role

Manage day-to-day operations of SAP landscape (ECC / S4 HANA) Oversee L1, L2, and L3 support teams (functional & technical) Ensure system availability, performance, and stability Ensure timely resolution of SAP incidents (production & critical issues) Drive Root Cause Analysis (RCA) for recurring issues

What you'll do

  • Manage day-to-day operations of SAP landscape (ECC / S4 HANA)
  • Ensure delivery as per SLAs, KPIs
  • Oversee L1, L2, and L3 support teams (functional & technical)
  • Ensure system availability, performance, and stability
  • Ensure timely resolution of SAP incidents (production & critical issues)

What you need

  • 10–18 yrs of experience
  • SAP
  • Problem solving
  • Change management
  • Root cause analysis
  • SAP HANA
  • JIRA
  • Any graduate

Good to have

  • Ticketing tools
  • ServiceNow

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