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Manager-Service Assurance

Capgemini·Gurugram

Pay not stated12–22 yrsFull-time

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About the role

Manager-Service Assurance at Capgemini. Manage end-to-end service assurance activities.

What you'll do

  • Manage end-to-end service assurance activities
  • Govern Major Incident Management processes
  • Track SLA, MTTR, and operational KPIs
  • Drive RCA reviews and continuous improvement programs
  • Lead customer and executive communications during outages

What you need

  • 12–22 yrs of experience
  • Reporting
  • Root cause analysis
  • Compliance
  • Any graduate

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