Manager Software Engineering - AWS Connect, AI Agents

About the role

We are seeking an experienced Lead Amazon Connect Developer to drive the design, development, implementation, and support of enterprise-scale contact center solutions on Amazon Connect. The ideal candidate will have deep expertise in Amazon Connect, AWS services, contact center integrations, digital customer engagement, and cloud-native application development.

What you'll do

• Technical Leadership Lead the design and implementation of Amazon Connect solutions for customer and agent experiences
• Provide technical leadership to development teams and guide solution architecture decisions
• Conduct design reviews, code reviews, and ensure adherence to engineering best practices
• Mentor and support junior developers and engineers
• Amazon Connect Development Design, develop, and maintain Amazon Connect Contact Flows, Customer Flows, Transfer Flows, and Routing Logic

What you need

• 8–14 yrs of experience
• AWS
• REST APIs
• Git
• Node.js
• Python
• Microservices
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Agile
• CRM
• LLMs
• DynamoDB
• IAM
• Terraform