Manager -Voice Core Ops

About the role

To manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle.

What you'll do

• Manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities
• Support to SNOC during incident resolution, upgrades and planned events
• Report failures and drive to resolve in line with SLA/OLA
• Support SNOC integration & Network Consolidation
• Process adherance as directed by COG and SNOC

What you need

• 2–5 yrs of experience
• Customer service
• Telecom
• MIS reporting
• IoT
• Communication
• M.Sc or B.Tech or B.E.