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Responsibilities:Handle customer queries via calls, email, chat & social mediaSupport customers with digital banking products and account-related queriesResolve complaints and manage escalationsMaintain customer interaction records in CRMMeet defined KPIs, SLAs and customer satisfaction targetsCoordinate with internal banking stakeholdersEnsure compliance with banking policies and regulationsRequirements:Diploma / Bachelor's degree in any disciplineMinimum 1 year of customer service experience,…
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