Manufacturing Software Support Specialist

About the role

We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with cross-functional teams to drive operational excellence.

What you'll do

• Customer Support & Issue Resolution
• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools
• Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations
• Collaborate with development and product teams to address complex technical challenges
• Assist in the implementation and configuration of software solutions to meet specific client requirements

What you need

• 2–5 yrs of experience
• ISO 9001
• SQL
• Troubleshooting
• Customer success
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ERP