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MCPE SDWAN Service Desk Engineer

Reliance Jio·Mumbai

Pay not stated2–4 yrsFull-time

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About the role

Check MCPE SDWAN service availability and do troubleshooting Carry out enterprise products servicing on OTT platforms Ensure product onboarding and usage induction Track service billing, utilization and payments Ensure retention and upsell to enhance Jio s share of customer wallet Manage network, device and provide related user configuration

What you'll do

  • Ensure product onboarding and usage induction
  • Track service billing, utilization and payments
  • Ensure retention and upsell to enhance Jio s share of customer wallet
  • Manage network, device and provide related user configuration
  • Ensure adherence to SOPs, work schedules and company policies

What you need

  • 2–4 yrs of experience
  • Troubleshooting
  • SOP writing
  • Telecom
  • B.Tech or B.E.

Good to have

  • CCNP

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