Member of Customer Experience - Instructional Designer

About the role

We’re looking for a mid-level Learning Architect to help define how education is built at DevRev. This is not a traditional instructional design role. Instead of creating slides or Storyline modules, you’ll work alongside product managers, product marketing, customer marketing, customer success managers, support engineers, and AI to design learning experiences that are generated, reviewed, and continuously improved through Computer.

What you'll do

• Design customer education experiences across onboarding, product adoption, certifications, workshops, and self-paced learning
• Work with Product Managers and SMEs to extract expertise and convert it into structured learning
• Guide Computer to generate first drafts of lessons, labs, quizzes, videos, exercises, and assessments
• Create prompting frameworks and reusable templates that improve AI-generated content quality
• Review, refine, and validate AI-generated learning for technical accuracy, clarity, and learner impact

What you need

• 3–6 yrs of experience
• Curriculum development
• LLMs
• Product marketing
• Customer success
• Any graduate

Good to have

• Prompt engineering