Member Technical Staff - Applied AI Engineer (US Timing)

About the role

This is an applied AI engineering role, not a traditional support role. You will work directly with customers, learn the repeated work behind their problems, and build agentic systems that take that work over. When a customer needs direct engineering, you will debug and ship. When a pattern repeats, you will turn it into a workflow, eval, tool, or product capability that compounds.

What you'll do

• Eval suites for diagnostic correctness, resolution quality, safe escalation, customer communication, and end-to-end task completion
• The observability, memory, and feedback loops that let these agents improve from real support cases without repeating mistakes
• Product improvements that remove entire classes of customer issues instead of handling the same symptoms faster
• Start with the customer outcome, then work backward into the model, workflow, tooling, or product change required to deliver it
• Own the hardest issues end to end when direct engineering is needed: reproduce, isolate, mitigate, ship, communicate, and verify the resolution with the customer

What you need

• 2–4 yrs of experience
• Any graduate

Good to have

• Python
• Incident response
• PostgreSQL
• Technical writing
• TypeScript
• Zendesk