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Merchant Onboarding Team Lead

Loop Subscriptions·Gurugram

Pay not stated7–13 yrsFull-time

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About the role

You will own merchant onboarding at Loop from sales handoff to Success handover, across three regions. You will lead a team of Onboarding Specialists, set the operating standard for every onboarding, and be accountable for time to go live, onboarding quality, and early churn. This role is about building a predictable onboarding engine that scales with our growth.

What you'll do

  • Onboarding Delivery and Governance
  • Own end to end onboarding performance: kickoff SLAs, milestone adherence, and go live dates across the full merchant portfolio
  • Set the standards for kickoff, weekly touchpoints, configuration, migration validation and handover, and audit adherence
  • Step in personally on strategic, high value or at risk merchants
  • Act as the primary escalation point for Sales, Implementation Engineering, Migration, Product and Success

What you need

  • 7–13 yrs of experience
  • Onboarding
  • Salesforce
  • Dashboarding
  • Customer success
  • Sales
  • Any graduate

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