Merchant Success Associate

About the role

In this role, you’ll be the driving force behind the success and activation of Skio's rapidly expanding base of Growth tier merchants. This is all about scale - you’ll be impacting hundreds of businesses at once by building the systems, content, and programs that help them win.

What you'll do

• Scaled Success Program Management: You’re the architect of the "one-to-many" model
• Design and run onboarding and audit calls, automated email campaigns, and in-app messaging to guide massive cohorts of merchants toward subscription greatness
• Champion of Self-Service: Your mission is to empower merchants, creating a library of resources that reduce the need for support and drive success
• A passion for building your own Shopify stores or subscription experience (tech or brand side)
• A deep network within the Shopify Plus partner ecosystem

What you need

• 1–8 yrs of experience
• Shopify
• Audit
• Email marketing
• Any graduate

Good to have

• Customer success