Messaging Services Advisor

About the role

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts.

What you'll do

• Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues
• Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services
• Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.• Administer Teams policies, settings
• Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing
• Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway

What you need

• 8–14 years in customer support & success
• Office 365
• Communication
• Escalation handling
• Power Automate
• B.Tech or B.E. or B.Sc or BCA