CX manager
HPE·Bengaluru
- Can I apply
- Open to any education · 8–14 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On HPE's site (Workday): account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts.
What you'll do
- Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues
- Provide support on day to day operations in managing the Messaging infrastructure of account(s)
What you need
- 1–3 years in customer support & success
- Customer service
- Escalation handling
- Root cause analysis
- Performance testing
- Problem solving
- Any graduate
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