Messaging Services Advisor

About the role

"Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations.

What you'll do

• Managing and administering Proofpoint Protection servers for the customers
• Support and manage Cloud and On-premises Proofpoint appliances
• Support and manage On-premises and Cloud TRAP appliances
• Support and maintain the EFD environment
• Support and manage Proofpoint TAP

What you need

• 8–14 yrs of experience
• Customer service
• Office 365
• Root cause analysis
• Problem solving
• Escalation handling
• B.Tech or B.E. or B.Sc or BCA