Messaging Services Senior Specialist

About the role

Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online A customer-centric approach with a focus on delivering high-quality support. Understanding their requirements and creating a positive client experience throughout the total client journey. Individuals understand their own area and can perform all facets of their role.

What you'll do

• Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services
• Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery
• Administer Teams policies, settings, and permissions based on business requirements and best practices
• Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing
• Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway

What you need

• 5–9 yrs of experience
• Office 365
• Power Automate
• B.Tech or B.E. or B.Sc or BCA