Messaging Services Specialist

About the role

"Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.

What you'll do

• Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues
• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal…
• Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance
• Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies

What you need

• 4–7 years in customer support & success
• Office 365
• Escalation handling
• DLP
• Communication
• B.Tech or B.E. or B.Sc or BCA